Refund policy

Return & Refund Policy

At TrailSupply, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return within 30 days of receiving your order, subject to the conditions below.

Return Eligibility

To qualify for a return:

The item must be unused and in its original condition.
The item should be returned in its original packaging, where applicable.
You must provide your order number or proof of purchase.

Items damaged due to misuse, improper handling, normal wear and tear, or use contrary to the manufacturer's instructions may not qualify for a return.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible.

Please include your order number, a description of the issue, and photographs where appropriate so we can review the matter efficiently.

How to Request a Return

Before returning an item, please contact us for return instructions:

Email: contact@trailsupply.co.uk
Phone: +44 7853 170188

Please do not send an item back before contacting us and receiving return instructions.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method. Your bank or payment provider may require additional processing time before the refund appears in your account.

Nothing in this policy affects your statutory rights under applicable UK consumer law.