Shipping policy

Shipping Policy

At TrailSupply, we aim to process and deliver orders safely and efficiently.

Order Processing

Orders are processed after payment and order information have been successfully received.

Processing times may vary depending on product availability, weekends, public holidays, and periods of high demand.

Shipping & Delivery

Available delivery methods, estimated delivery times, and applicable shipping charges will be displayed during checkout where available.

Delivery estimates begin after your order has been processed and are estimates rather than guaranteed delivery dates, unless expressly stated otherwise.

Order Tracking

Where tracking is available, tracking information may be provided once your order has been dispatched.

Please allow time for the carrier's tracking system to update after dispatch.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error, contact us as soon as possible at contact@trailsupply.co.uk.

We cannot guarantee that delivery information can be changed after an order has been dispatched.

Delayed or Missing Orders

If your order has not arrived within the expected delivery period, contact us with your order number so we can investigate.

Delivery may occasionally be affected by carrier delays, severe weather, public holidays, customs procedures, or other circumstances outside our reasonable control.

Damaged Packages

If your order arrives damaged, contact us as soon as possible. Please provide your order number and photographs of the package and affected item where appropriate.