FAQs

Welcome to the TrailSupply FAQs page. Here you'll find answers to the questions we receive most often. If you need additional assistance, our customer support team is always happy to help.

1. How do I place an order?

Browse our website, select the products you'd like to purchase, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your order securely.

2. Can I track my order?

Yes. Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this number to monitor your shipment until delivery.

3. What are your delivery times?

Orders are typically processed within 1 business day. Delivery usually takes 1–3 business days, depending on your location within the United Kingdom.

4. What is your return policy?

We offer a 60-day return period from the date your order is delivered. Returned items must be unused, in their original condition, and include all original packaging. Please refer to our Return & Refund Policy for complete details.

5. How do I request a return?

Simply contact our customer support team with your order number and the reason for your return. We'll provide detailed return instructions and assist you throughout the process.

6. What payment methods do you accept?

We accept the following secure payment methods:

Visa
Mastercard
Maestro
American Express
Discover
Diners Club
PayPal

7. Is my payment information secure?

Absolutely. All payments are protected using SSL encryption, and we never store your credit or debit card information on our servers.

8. How can I contact customer support?

You can contact us using the information below:

Email: Contact@trailsupply.co.uk

Phone: +44 7853 170188

Our support team aims to respond to all enquiries within 24 business hours.

Contact Information

Store Name: TrailSupply

Physical Address:
9–11 Paragon Street,
Kingston upon Hull,
Hull HU1 3RJ,
United Kingdom